Delivery & Returns
You will receive a dispatch notification when your order is complete and you should expect delivery of your item 3-5 working days from this point. When ordering a bespoke piece, an additional 5 days may be added to this time. But I will always strive to send out your order as soon as possible.
At present I do a postal run twice a week on a Wednesday and a Friday. Each parcel is sent 1st Class via Royal Mail from Burton-on-Trent in Staffordshire. Items on the site do vary in size and weight, so on checkout the largest item will carry the postage cost. On occasion, if the order is particularly heavy, another route may be taken, but this would always be discussed with you first.
Returns and Exchanges
If for any reason you are not completely satisfied with your item, please do get in touch with me within 7 days of receiving your order.
Refunds will only be offered on damaged goods. All items must be returned in their original packaging and any return shipping fees are the responsibility of the customer.